TYPE:ServiceMODEL:TiguanYEAR:2019
Average Score (44 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2022
Convenient appointment, quick service.
TYPE:ServiceMODEL:TiguanYEAR:2018
I was told i could pick my car up and 20 minutes down the road it started acting up again. When i mentioned it i was told the tech noticed it was not acting right on the test drive yet i was informed everything was running smoothly.
TYPE:SalesMODEL:JettaYEAR:2025
The salesman we dealt with was excellent, he seemed very honest and knowledgeable about the vehicles he is selling.
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:JettaYEAR:2021
Excellent customer service. Exceeded expectations.
TYPE:ServiceMODEL:AtlasYEAR:2019
TYPE:SalesMODEL:Golf RYEAR:2024
No haggling, very transparent and deal motivated
TYPE:ServiceMODEL:AtlasYEAR:2024
I was provided a “maintenance schedule” when I purchased the vehicle and was told everything on the schedule was included through 20K miles. My sales representative told me “Volkswagen doesn’t want you to pay for anything except gas” I learned that the only thing included was the oil change after arriving to the service department. I approached the sales representative that I worked with and he pulled up the information and told me it should be covered. I met with the person that finalized my paperwork and was told that only “scheduled maintenance” was covered, which was an oil change only. According to the “maintenance schedule” I was given oil change and tire rotation are at 10,000 miles and at 20,000 miles oil change, tire rotation, front end alignment, and cabin filters are due. This was very misleading information given to me at the time that I purchased a vehicle costing over $55,000! I purchased 10 additional oil changes and 10 tire rotations that is only available at Dixon Ford/Volkswagen while under the impression that I wouldn’t need to use them until 30,000. I used one of my “already purchased” tire rotations. I feel like I should be getting what I was told at the time of my purchase! My boyfriend was with me when I purchased it and heard the same exact thing. Also, if the services aren’t what is recommended by the manufacturer for scheduled maintenance, then you shouldn’t be giving customers a “maintenance schedule” that is different than the manufacturer recommendations.
TYPE:SalesMODEL:AtlasYEAR:2024