The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Jennifer B.09-12-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
Firstly, I would appreciate more personal interaction. Getting an email to thank me for my business doesn’t mean much. Talking to a person who listens to what I have to say is priceless!
I recently had an oil change and 70K inspection. I noticed the inspection sheet marked that my air filter was inadequate, but they didn’t mark it as serviced. When I called, I think they meant to transfer me, but my call was lost. Why can’t I just talk to one person in the service department?
I called back, another person answered and asked me who was my coordinator. How would I know?? She put me on hold before I could answer. Horrible phone etiquette! I don’t know if I will be back.
Robert M.09-07-2025
TYPE:ServiceMODEL:JettaYEAR:2024
Jessica K.08-30-2025
TYPE:ServiceMODEL:TiguanYEAR:2022
Fast, friendly, utterly convenient. You all made me feel as if you were here for me and my vehicle and it is few and far between feeling like that with businesses!!
Melissa C.08-26-2025
TYPE:SalesMODEL:AtlasYEAR:2025
Owned a VW Atlas before and loved it. Good reliable vehicle with no traveling concerns. Never broke down. Good smooth riding vehicle.
Lisa T.08-17-2025
TYPE:ServiceMODEL:BeetleYEAR:2018
I called for service. I was scheduled an appointment around my schedule. The service was done. Parts needed to be ordered. I was called when the parts came in and the service department has worked around my schedule to make another appointment.
Jeffery T.08-08-2025
TYPE:ServiceMODEL:AtlasYEAR:2024
They took the vehicle right in for the service appointment, repair were done in a complete and timely manner.
Marilyn S.08-05-2025
TYPE:ServiceMODEL:AtlasYEAR:2024
My question was answered immediately and the issue resolved the same day.
Marla T.07-19-2025
TYPE:ServiceMODEL:TaosYEAR:2025
Logan G.06-30-2025
TYPE:SalesMODEL:Golf GTIYEAR:2024
Jennifer B.06-21-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
I feel they could be more personable. The ladies answering the phone are always in a hurry. When my vehicle is ready, they send me a text when I’m practically in the same room. I had a coupon I wasn’t able to use because the service department had already left.
